Our Website Privacy Policy


This website privacy policy explains how we use the personal data we collect from you when you use our website.

The website owner(s), we, us, our and ours refer to Bryan Hooley t/a Crux Music Services, ABN 41 290 129 837.

The (web)site, this (web)site, our (web)site refer to https://cruxmusicservices.com.au.

Topics

  1. What data do we collect?
  2. How do we collect your data?
  3. How will we use your data?
  4. How do we store your data?
  5. Marketing
  6. What are your data protection rights?
  7. What are cookies?
  8. How do we use cookies?
  9. What types of cookies do we use?
  10. How to manage your cookies
  11. Privacy policies of other websites
  12. Changes to our privacy policy
  13. How to contact us
  14. How to contact the appropriate authorities

What data do we collect?

We collect the following data:

Personal identification information [Name, email address, phone number (optional), organisation name (optional)]

Site access information [IP address of your Internet connection, browser & operating system used to connect with our website, and any external webpage or search terms which brought you directly to our website].

How do we collect your data?

You directly provide us with your data when you:

  • register with us online or place an order for any of our products or services;
  • voluntarily provide feedback via email;
  • Use or view our website, via your browser’s cookies.

How will we use your data?

We collect your data so that we can:

  • process your requests and manage your sales orders;
  • provide any necessary after-sales service or support;
  • retain and manage our sales records as required by law;
  • email you (if you opt in for this) with special offers on other products and services we think you might like.

We do not pass on your data to third parties for any purpose (including marketing): except to law enforcement agencies where this is required of us by law.

How do we store your data?

We securely store your data:

  • at our Internet partner Bizazz Pty Ltd on their secure servers; and
  • for your email address & name: on our email software, held on our secure devices which are accessed only by us.

We will keep your personal data for up to 5 years after you provided it to us, or for up to 5 years after you last contacted us (whichever is the latest). Once this time period has expired: unless you ask us to retain your contact information, we will delete your data from our website’s server and our mailing lists.

We will keep your website access data in webserver logs for not more than 10 days. Once this time period has expired, your data will be automatically deleted from the logs.

We will keep your website access data in non identifying, aggregated report format for 15 months after you use our website.

Marketing

We would like to send you information about products and services of ours that we think you might like. We will do this only if you opt in.

If you have agreed to receive marketing information, you may opt out at any time. If you no longer wish to be contacted for marketing purposes, please click on the unsubscribe button on our marketing emails or click here.

What are your data protection rights?

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

  • the right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service;
  • the right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request us to complete the information you believe is incomplete;
  • the right to erasure – You have the right to request that we erase your personal data, under certain conditions;
  • the right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions;
  • the right to object to processing – You have the right to object to the processing of your personal data, under certain conditions;
  • the right to data portability – You have the right to request that we transfer the data that we have collected to another organisation, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us:

Email us

Call us: +612 6227 5862

Cookies

Cookies are text files placed by our website on your browser, to collect standard Internet log information and site visitor behaviour information. When you visit our website, we collect this information from you automatically through cookies or similar technology.

For further information, visit https://allaboutcookies.org.

How do we use cookies?

We use cookies:

  • to improve your experience on our website; and
  • to understand how you use our website.

What types of cookies do we use?

Our website uses first-party cookie-like technology, for:

  • functionality – to retain data you have entered on a website form but not yet submitted, for a short period;
  • marketing – to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address.

We store this data for a set time on our website’s server (see above). We view and use this data only in non-identifying reports which combine all our site visitors’ website visitation data.

How to manage cookies

The first time you visit our website on your computer or phone, you may be asked whether you will accept our website cookies.

You can also set your browser not to accept cookies on all or particular websites. The above website tells you how to remove cookies from your browser.

Your browser will retain information about your cookies choice. Our website will access this data on your browser, the next time you visit our website via the same IP address + browser + operating system.

If you block our website’s cookies, some of our website features may not function as a result.

Privacy policies of other websites

Our website may contain links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read its privacy policy.

Changes to our privacy policy

We keep our privacy policy under regular review and place any updates on this webpage.

How to contact us

If you have any questions about our privacy policy or the data we hold about you, or if you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email us

Call us: +612 6227 5862

How to contact the appropriate authority

If you wish to lodge a complaint or if you feel that we have not addressed your privacy concern in a satisfactory manner, you may contact the appropriate authority:

If you are in the EU:

Your country’s Data Protection Authority:

https://edpb.europa.eu/about-edpb/about-edpb/members_en

https://commission.europa.eu/law/law-topic/data-protection/reform/rights-citizens/redress/what-should-i-do-if-i-think-my-personal-data-protection-rights-havent-been-respected_en

If you are in Australia:

Australian Privacy Commissioner: https://www.oaic.gov.au

Phone: 1300 363 992

Last updated 10th May 2025